When selecting an emergency assistance provider, we wanted a partner who truly understands the needs of today’s travellers. On Call International stood out for many reasons. With their main Global Response Center located in Salem, New Hampshire, and additional offices in the UK, Asia, and Australia, they bring a global footprint that can meet the needs of our policyholders no matter where they are in the world. Their extensive network spans over 180 countries, offering reliable, seamless support in even the most remote locations.
This broad reach, combined with their track record of swift emergency response, robust logistical support, and a genuine commitment to personalised care, means that our travellers are always in the safest hands. On Call International’s ability to adapt solutions to meet individual traveller needs made them the ideal choice for Go Insurance’s mission of providing bespoke, reliable assistance to all our policyholders.
Our partnership with On Call International ensures that our policyholders have 24/7 access to a wide range of emergency services. From medical evacuation and repatriation to assistance with lost documents and travel logistics, their team is there around the clock to provide practical help and peace of mind. Importantly, On Call doesn’t just respond to emergencies—they are also proactive in providing travel advice and preparation support to help minimise risks before travellers even depart.
With an emphasis on personalised care, On Call’s medical professionals, security experts, and assistance coordinators are on hand to ensure each situation is handled with the empathy and professionalism it deserves. This partnership allows us to offer the kind of consistent, compassionate support that helps our travellers feel confident, no matter where their journeys take them.
For our travel partners, this is an exciting development that adds tangible value to your customer offering. With the backing of On Call International, you can confidently promote Go Insurance policies, knowing that travellers will be well-supported from start to finish. Our goal has always been to provide exceptional, bespoke insurance products, and this partnership only strengthens our ability to offer the best possible service.
We are proud to be partnering with an organisation that shares our values of quality, empathy, and reliability. On Call International’s focus on going beyond a traditional, reactive assistance model—instead embracing proactive care, collaboration, and continuous improvement—perfectly aligns with our own vision for what emergency travel assistance should look like.
We encourage all our travel partners to learn more about the enhanced benefits available under Go Insurance’s policies as a result of this partnership. Whether you’re a travel agent, a distributor, or a corporate client, this development means you can offer your clients a product that goes above and beyond in terms of support and reliability.
To learn more about how this partnership enhances our offerings or to get marketing materials to share with your customers, please reach out to our Partner Support Team. We’re here to help you provide the best possible options for your clients and look forward to continuing our successful collaboration.
Travel is all about exploring, experiencing, and enjoying the unknown—but with that comes a level of unpredictability. At Go Insurance, we believe that the right support can turn unexpected travel issues into mere bumps in the road rather than full-blown crises. Our partnership with On Call International is our way of making sure that peace of mind is always within reach, no matter where your clients’ adventures take them.
We’re excited about what the future holds and are confident that, together with On Call International, we will set a new standard for emergency travel assistance.
If you’d like to find out more about how our partnership with On Call International can benefit you and your customers, don’t hesitate to get in touch. Our Partner Support Team is ready to provide you with the tools and information you need to make the most of these enhanced services.